2011 Fall Meeting

ACLCP 2011 Fall Conference

Dennis E. Gilbert, President of Appreciative Strategies, LLC

Presents:

The Library and the Customer:
Discovering Positive Relationship Strategies

Friday, October 7, 2011
9:00 AM to 3:30 PM
Holiday Inn, Grantville, PA

Technology and the economy represent just two of many factors changing the environment for libraries today. Building strategies for positive relationships with external constituents may be more than just plotting a course for the future; it may be the answer to overcoming adversity during challenging economic times.

The library and the customer, are you prepared to build positive relationships?

Dennis Gilbert is president of Appreciative Strategies, LLC, a human performance improvement training and consulting business. He's an accomplished executive, consultant, and trainer whose focus is on leadership development, communications, and group dynamics.

Schedule:

  • 9:00 Registration and Refreshments
  • 9:30 Welcome
  • 9:45 Speaker
  • 10:45 Break
  • 11:00 Speaker
  • 12:00 Lunch and Business Meeting
  • 1:15 SIG meetings
  • 3:30 Adjournment
  • Note: Governing Board will meet at 1:15 pm

Registration Costs:

$10/person for members and $25/person for non-members.

Please fill out the registration form, make checks payable to ACLCP, and send to:

Susan Walker
Admissions Office
Franklin & Marshall College
P.O. Box 3003
Lancaster, PA 17604-3003